By focusing on quality workmanship and on-time delivery, we have earned a reputation for excellence and the ongoing confidence of customers with varied and changing needs. No order is too small or too complex. In fact, we specialize in short runs and custom pieces.
Every order that we process is managed with our quality control process, and the results are second to none in the industry. Our internal processes ensure that your order will be produced to your specifications every time.
Any parts we make that do not conform to the agreed upon specs, will be remade and shipped as quickly as possible at no cost to our customer.
This encourages us to get everything correct the first time. How do we do it? For new artwork, we email an artist proof to our customer for review and approval. The proof is usually a PDF image of each part to be made. With customer comments, we revise the proof as many times as needed. With customer approval, our internal work order is carefully reviewed for consistency, and the proof approval is attached to the work order, available to anyone for review at any time. The materials are arranged, production is started and quality is checked multiple times during production. Can we rush the process? Anyone can. But we will continue checking for accuracy as we go. We focus on quality.